Our villa management services consist of an extensive range of activities intended to maximize investment returns for villa owners and create memorable guest experiences.

We propose three packages :

• Mandatory standard package : The management fee is 20% of the gross rental income generated by the Villa. This package includes everything described below except services included in Add-on package 1 & 2.
• Optional Add-on package 1 : This package includes housekeeping, villa maintenance and villa repairs.
• Optional Add-on package 2 : This package may include concierge services, pest controls and insurance management.

The gross rental income for the billing period is the total rent paid by the tenant before deducting any expenses or taxes.

The money that the tenant pays as a security deposit/bond is not considered as a rental income.

I. Strategic pricing, marketing campaigns, sourcing tenants and online booking for the property

• Strategic Pricing: With our proprietary software, we determine and establish a minimum rental price in the expenses worst-case realistic forecast to ensure a minimum return on investment of 10%. 
• Tenant Sourcing: With our proprietary software, we scan for and connect with ideal tenants looking for villas in attractive locations, ensuring that your villa is filled with the best guests. On a daily basis, an average of 40 to 50 rental requests are managed by our company.
• Listing & Online Booking: We list your villa on our website (www.baliparadiseestate.com), we will engage potential tenants to discover further details about your villa on our website and the potential tenants will use our convenient online booking system.
• Pre-Arrival : This includes responding to inquiries, handling bookings

II. Guest Communication:

• Guest Communication: We handle pre-arrival communication, providing detailed check-in instructions, answering guest questions, and addressing any concerns before their arrival. This ensures a smooth and welcoming experience.
• Concierge Services (Paid directly by the guests): We can arrange for airport transfers, private chefs, in-villa spa treatments, activity bookings (tours, water sports, etc.), and other customized requests to enhance the guest experience and generate additional revenue.

III. During Guest Stay:

• Check-in/Check-out: We handle smooth and efficient check-in and check-out procedures, including key exchange, property orientation, and addressing any immediate needs.
• Standardized Leases: Simplify legalities with pre-generated tenant lease agreements for new renters.
• Housekeeping & Maintenance: Through the services included by the add-ons package 1, we ensure the villa is impeccably clean and maintained throughout the guest stay. This includes regular cleaning, linen changes, pool maintenance (if applicable), and prompt attention to any maintenance issues reported by guests.
• Guest Support: We provide guest support, responding promptly to any queries or issues that arise during their stay. This might include troubleshooting minor problems, providing recommendations, or coordinating emergency services if necessary.
• Security: We implement security measures to ensure the safety and security of both the property and the guests, including regular property checks.

IV. Post-Departure & Property Management:

• Check-out Inspection: We conduct a thorough post-guest departure inspection to assess the condition of the villa and identify any damages.
• Inventory Management: We maintain an accurate inventory of villa amenities and supplies, ensuring adequate stock levels are maintained.
• Feedback: Guest feedback collection and analysis
• Accounting & Financial Reporting: With our proprietary software, we provide detailed financial reports (Demo 1 - Demo 2 - with simulated and incomplete datas) to the owner, including income, expenses, and net profit, ensuring transparency and accountability. This may include processing payments and managing tax obligations.
• Property Maintenance & Repairs: Through the services included by the add-ons package 1, we proactively manage preventative maintenance tasks and coordinate necessary repairs, ensuring the villa is always in top condition. This may involve managing contractors and obtaining quotes.

V. Optional Add-on package 1 :

Your property will receive services including, interior cleaning (vacuuming, dusting, bathrooms, kitchen), linen changes, and pool cleaning (if applicable, including skimming, vacuuming, and chemical balancing). Garden maintenance (if applicable) and garbage collection are also included.

For monthly rentals, the above services are done once per week.

Payments to the contractors may be executed through various methods:

• The villa manager is responsible for paying the contractors:  The landlord has to pay a fee of 5% of the gross rental income generated by the Villa. Available for monthly rentals.
• The landlord is responsible for paying the contractors: Required for daily/weekly rentals. Available for monthly rentals.
• The guest is responsible for paying the contractors: Required for yearly rentals.

All activities focused on either corrective or preventive maintenance measures are paid by the landlord.

The villa manager oversees all those above services.

VI. Optional Add-on package 2 :

• Pest Control: Regular pest control services to maintain a clean and pest-free environment.
• Insurance Management: Assisting with villa insurance matters.

Upon request, all those services are paid by the landlord.

VII. Observations :

• WIFI is paid by the landlord
• Electricity, Drinking water, Gas for cooking are paid by the guests